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Royal Jordanian Flight Pass Rules
When you buy a Royal Jordanian Flight Pass to travel on Royal Jordanian flights, you enter into a contract with Optiontown. The Flight Pass Service is offered by Optiontown Ireland Limited, an Ireland limited liability company, having its registered address at Mespil Business Center, Mespil House, Sussex Road, Dublin 4, Ireland, hereinafter referred to as "Optiontown" or "OT".

Your ticketed booking is governed by Royal Jordanian's General Conditions of Carriage; the conditions in your ticket or itinerary and receipt, any tariffs which apply and regulations. The Royal Jordanian Airlines Plc., having its registered office and principal place of business at Um Uthaina , 37 Mohammad Ali Janah Street, Amman, Jordan, P.O Box 302, Amman 11118, Jordan, hereinafter to be referred to as "Royal Jordanian" or "RJ";

Please note that these Flight Pass Rules, together with the Optiontown Terms of Service constitute the entire agreement between You and Optiontown. In the event of any contradiction between the Optiontown Terms of Service and these Flight Pass Rules, these Flight Pass Rules shall prevail.

DEFINITIONS

"Advance Booking" refers to the minimum number of days or hours before your Journey that are required for you to make a booking with Flight Pass.
"Add-ons" refer to the extra features you can add to your Flight Pass. These features include upgrades to business class, preferred seats, extra bags and airport lounge access to further enhance your travel experience.
"Cabin" or Travel Class" refers to the travel class, e.g. Economy Class or Business Class.
"Customer" refers to one or more persons that have bought a Flight Pass or one or more of the OT Services.
"Passenger(s)" refers to the total number of distinct Passengers who can take the advantage of Flight Pass to book Flights and fly. Choose more Passengers in order to provide Flight Pass accessibility to more people.
"Flight" or "Flights" refers to the flights operated, marketed, designated or any combination thereof by Royal Jordanian.
"Number of Flights" refers to the total number of Flights you can take between selected destinations. Two flights are needed for one Passenger to fly a round trip between two selected destinations. Only round trip bookings are allowed with Flight Pass. One way booking is not permitted.
"Royal Jordanian Flight Pass" or "Flight Pass" refers to the pass provided by Optiontown in collaboration with Royal Jordanian under the Flight Pass Service to its Customers which makes them eligible to book Flights which fulfills the criteria mentioned in these Flight Pass Rules.
"Journey" refers to a segment of Flights that may have more than one Flight (like a segment may have both outbound and return Flights or may have connecting Flights). This includes both non-stop flights and flights with 1 or more stops/connections.
"Optiontown" refers to the brand name and "www.optiontown.com" refers to the domain name and website of OT.
"OT Services" comprises of the various services offered by OT, wherein each such service is in general referred to as "OT Service". Flight Pass is one of the OT Services.
"Travel Period" refers to the time period, whereby You can fly on flights departing during said time period by booking a flight with your Flight Pass.
"Travel Date Restrictions" refers to a set of dates when travel may not be permitted by using Flight Pass. Such travel date restrictions may only apply to some or all of the destinations included in your Travel Zone and will be marked clearly in your Flight Pass.
"Website" is the webpage on which the Flight Pass is being offered, sold and administered.
"You" refers to a Customer of Flight Pass.
"Travel Zone" or "Zone" refers to destination pairs (cities/countries) for which Flight Pass is valid.

CONDITIONS
1. Purchase of a Flight Pass and subsequent exchange of Flight Pass for ticketed bookings can only be done through the optiontown.com website. You will NOT be able to make changes to your Flight Pass, or any flights booked using your Flight Pass, through Royal Jordanian website, call centers or Airport tickets offices. Travel Date Restrictions - may apply depending upon the TravelPass booked. When booking, all travel date restrictions and terms of booking are clearly displayed. If You have selected a TravelPass with Travel Date Restrictions, You will not be able to book a flight on those dates on the specified routes.
2. After you complete your Flight Pass purchase:
a. In the interest of your security and fraud prevention, you may be contacted by Optiontown and/or RJ to request some documents for verification purpose and in case those documents are not provided then your Flight Pass purchase may be put on HOLD or canceled including any booked flights. Optiontown is the official partner of RJ and is a secure channel that is capable to receive customer's documents for security and verification purpose.
b. RJ may also ask you to provide payment or other information at the check in counter for verification purpose. If the requested documents are not provided or RJ is unable to verify you as the customer or your payment information, then RJ may deny you boarding at your own risk and all your future tickets may be canceled. Optiontown and RJ will have no liability in such cases and it will be up to the customer to provide sufficient documents as requested by RJ and Optiontown in order to verify the customer and payment information.
3. Flight Pass Purchase: Upon completing your Flight Pass purchase:
a. You get the right to book and fly on 'X' one way flights, departing during the 'Travel Period', for the selected 'Destination(s)' of the Flight Pass. (Where X= Number of Flights you have chosen while purchasing the Flight Pass). Flights can be booked up to 1 year in advance of the departure date.
b. Round Trip Only - You can use your Flight Pass to book only round trip flight bookings from/to any airport within your selected travel zone routes in your pass. One way trips are not allowed. You agree that a round trip booking for one Passenger will consume 2 Flights at a time. This includes both non-stop flights and flights with 1 or more stops/connections.
c. Passengers Name Add time limit - You can add new Passengers until the maximum limit of Passengers is reached.
d. Infant and Children Rule - You agree that Flight Pass is only available for use by adults and children over 2 years of age. You can add infants on the booking after the booking is created by paying the appropriate fares, fees and taxes which may be levied and changed by Royal Jordanian from time to time. Flight Pass price is NON-discountable for children. To add Infants to your Flight Pass booking, please contact Optiontown customer care.
e.Special Service Requests (SSRs) - You can add Special Service Requests (SSRs) to your flight, such as for special meals, baggage, special requests like wheel chair, disability assistance or others, by telephone via the Royal Jordanian Service Centre. Please note Royal Jordanian may levy an additional charge for these additional service requests as per regular Royal Jordanian policy.
f.Amenities - You will receive all standard services and amenities associated with your selected cabin in your designated flight as per RJ policy which may be subject to change as per normal Royal Jordanian operating procedures;
g.Baggage Allowance - You will receive baggage allowance as per RJ standard baggage policy applicable for the selected route and selected cabin class when you make a booking under Flight Pass. Click here to view RJ Checked bag policy and here to view RJ Carry-on bag policy.
h.Special condition on RJ Special Flights (flight number between RJ 1-100, 1000-8100, 9000-9999) - RJ special flights (designated by RJ flight numbers between RJ1-100, 1000-8100, 9000-9999), are excluded from Flight Pass. To book any of the RJ special flights (flight number between RJ1-100, 1000-8100, 9000-9999),contact Optiontown via email or phone and pay a non-refundable additional price. The additional price will be based on the applicable route and departure date. You will be able to book RJ special flights only once the applicable additional amount is paid.
4. Flight Pass conditions:
a.Flight Pass Change - You can change any one or more of the Flight Pass parameters (Travel Zone, Number of Flights, Travel Period, Advance Booking, Passengers, Travel Date Restrictions and Add-ons) after paying the fees and fare difference (if applicable) through the optiontown.com website only. Changes apply to all flights in your Flight Pass, it is not possible to change a portion of the flights in your Flight Pass. Changes can be done via the Manage My Pass section after login to your Flight Pass account;
b.Flight Pass is NON-refundable and non-cancelable once purchased. Any installment or any payment once paid is NON-refundable under all circumstances.
c.No portion of the total Flight Pass price will be refunded in case of any unused Flight credits. However, if and only if RJ stops flying to a destination and You have unused flight credits for that destination, then you may request refund for only that unused Flight Pass credits. In this event, Royal Jordanian will be responsible to refund the amount, however, you will need to contact Optiontown Customer Care via email at customercare@optiontown.com to submit your refund request.
d.Flight Pass is NON transferable, and cannot be sold or exchanged for cash. The Journey entitlement under a Flight Pass cannot be altered except as notified otherwise by Optiontown,
e.Once a Flight Pass has been exchanged for a ticketed Flight booking, Flight tickets are NON refundable. In all circumstances, the Flight Pass remains Non-refundable except as mentioned above.
f.For Customers who purchase a Flight Pass through the installment option, the deposit amount, and installment payment(s) are NOT refundable in the event that you decide to cancel your booking.
g.Passengers Name Correction - Once you have added a name to your Flight Pass, you can only change a maximum of 3 misspelled characters in your name. Please make sure that you have added the name on the Flight Pass as it appears in your Passport.
5. Flight Pass Booking conditions: Once a Flight Pass has been exchanged for a ticketed Flight booking, cancelation, reinstatement of credit due to No Show or changes to the date and time of travel to a ticketed destination (subject to availability and the original Flight Pass parameters) are permitted to customers subject to paying the applicable fees and fare difference as given below.
a.Freedom Option (Advance Booking limit of 4 Hours, 1 Day, 2 Days or 3 Days) - For customers, who have purchased a Flight Pass with one of the Freedom Options (4 Hours, 1 Day, 2 Days and 3 Days advance booking), the following conditions apply
i.FREE Flight change - You are allowed to change your flight date and/or time at no extra costs when the new flight satisfies the advance booking limit and other parameters of the purchased flight pass. However, if you want to change your flight departure to a new flight departing OUTSIDE the Advance Booking limit of the purchased flight pass, then a fare difference will also be charged.
ii.FREE Flight Cancellation - FREE cancellation for 10% of the flights. Rest with fees
The first 10% of the flights (rounded down to the lower integer) are allowed to be cancelled for FREE of charge subject to the advance booking limit of the purchased flight pass*. After that, following cancellation fees per flight per passenger will be applied*:
Europe/Far East : Economy (USD 50) Business (USD 75)
North America : Economy (USD 35) Business (USD 52)
Rest of the World : Economy (USD 40) Business (USD 60)
iii.No Show - If you are a No-Show for your flight then you need to pay a reinstatement fees per flight per passenger to addback your flight credit to your pass, as given below
Europe : Economy (USD 80) Business (USD 120)
Far East : Economy (USD 100) Business (USD 150)
North America : Economy (USD 120) Business (USD 180)
Rest of the World : Economy (USD 70) Business (USD 105)
b.Advance Booking (4 Days or more) - for customer, who have purchased a Flight Pass with an Advance Booking limit of 4 Days or more, the following conditions apply
i.Flight change - FREE Changes for 10% of the flights. Rest with fees
You are allowed to change your flight date and/or time at no extra costs for the first 10% of the flights in your flight pass (rounded down to the lower integer) when the new flight satisfies the advance booking limit and other parameters of the purchased flight pass. However, if you want to change your flight departure to a new flight departing OUTSIDE the Advance Booking limit of the purchased flight pass, then a fare difference will also be charged.
ii.Flight Cancellation or Change - The flight cancellation fees and the change fees (after the free changes allowed as defined above), are as defined below per flight per passenger*:
Europe/Far East : Economy (USD 100) Business (USD 150)
North America : Economy (USD 70) Business (USD 105)
Rest of the World : Economy (USD 80) Business (USD 120)
iii.If a flight change requires a new flight departing OUTSIDE the Advance Booking limit of the purchased flight pass, then an applicable fare difference will also be charged in addition to the above change fees.
iv.No Show - If you are a No-Show for your flight then you need to pay a reinstatement fees per flight per passenger to add your flight credit to your pass.
i.Europe : Economy (USD 160) Business (USD 240)
ii.Far East : Economy (USD 200) Business (USD 300)
iii.Rest of the World : Economy (USD 140) Business (USD 210)
c.The Flight Changes can be done online by logging to your Flight Pass account on optiontown.com. Contact Optiontown at customercare@optiontown.com for queries related to your Flight Pass, cancel your flight or to reinstate your No Show credit. If there is any time sensitive urgent query, please call Optiontown customer care center.
d.Flights availability: Flight Pass allows travel for only those flights that are displayed in Flight Search as per your Flight Pass parameters when you've logged in to your Flight Pass account. Flight availability is dynamic and may change dynamically depending on airline rules.
6. Frequent Flyer Miles: You will earn Frequent Flyer miles on Royal Jordanian "Royal Plus" program as per details given on the RJ website link.

  Economy Business
Advance booking of 4 Days or more Freedom Option (Advance Booking of 4hrs, 1 Day, 2 Days or 3 Days) Advance booking of 4 Days or more Freedom Option (Advance Booking of 4hrs, 1 Day, 2 Days or 3 Days)
Fare Class Q M D J
Blue 75% 100% 175% 200%
Silver 100% 125% 200% 225%
Gold 125% 150% 225% 250%
Platinum 150% 175% 250% 275%
7. You agree and understand that the real time price may be lower or higher than the regular price displayed, hence the savings may be more or less than the displayed amount. You agree and confirm unconditionally that you have taken the informed decision with the clear understanding and knowledge of the above. You irrevocably and unconditionally agree that you will not hold Optiontown and/or Royal Jordanian responsible in any manner whatsoever for any difference in regular prices and/or savings displayed and you cannot cancel the Flight Pass due to this.
8. Flight Pass price includes the base fare, taxes and fees for all the Flights purchased, excluding any surcharge that may be levied if you pay by credit card. Service fees may apply for changes to your Flight Pass or for changes to your bookings. However, in the event, the government and third party taxes and fees change between the time of Flight Pass purchase and the time of actual flight booking, then in that case, there may be additional taxes to be paid at the time of flight booking or at the airport before departure subject to operating procedures.
9. Flight Pass prices may vary across different Customers whether booked on the same flight and having the same parameters.
10. Flight Pass bookings are based on last seat availability. You understand that if a flight is fully booked, and therefore no vacant seats are available, you are not able to make a booking on that flight.
11. Specific policies and rules, if applicable to Royal Jordanian, will be displayed under the Flight Pass Rules and would accordingly be applicable to you.
12. The total Flight Pass amount paid will appear in the name of Optiontown. Customers agree that they cannot challenge or dispute a charge if the name appearing on their credit card statement is different than the one mentioned above.
13. To the extent permissible by local law or regulation, these Flight Pass Rules shall be governed by and construed in accordance with laws of New York, USA Royal Jordanian and each Customer submits to the NON-exclusive jurisdiction of the courts in New York, USA to resolve any disputes that may arise out of them.
14. If any provision of these Flight Pass Rules are declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.
15. Optiontown accepts no responsibility for damage or loss resulting from misdirected or incomplete entries arising from computer malfunctions, viruses, bugs or other such causes. Optiontown is in no way liable for the reproduction or indirect access via third party web site or home page access which reproduction misstates or omits any of the information or terms and conditions connected with the Flight Pass.
16. Optiontown reserves the right to change these Flight Pass Rules at any time.